Privacy Policy
Last updated: October 20, 2026
FREEZE IT HVAC, LLC (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you request HVAC repairs, maintenance, installations, estimates, or emergency service through our website, phone, forms, or text messaging.
Information we may collect includes your name, phone number, email address, service address, appointment details, equipment information, and messages you send us. We use this information to respond to requests, schedule and provide HVAC services, send service updates, process payments, improve our website, and protect our business.
We do not sell your personal information. We may share information with service providers who help us operate our business, or when required by law. Please contact us at (210) 910-6480 with privacy questions or requests.
SMS Messaging Terms
If you provide consent to receive text messages from FREEZE IT HVAC, LLC, you agree that we may send service-related messages such as appointment confirmations, arrival updates, repair follow-ups, estimates, and urgent HVAC service communications. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchasing services. Reply STOP to opt out and HELP for help. Your consent and phone number will not be shared with third parties for their own marketing.
Data Practices
You may request access to, correction of, or deletion of personal information we hold, subject to legal and business record requirements. We retain information only as long as reasonably needed for service, legal, safety, accounting, and dispute-resolution purposes. Our website may use cookies or similar tools for basic operation, analytics, and service improvement.
This policy may change as our services or legal requirements change. The current version will appear on this page. For questions about this Privacy Policy or SMS messages, call (210) 910-6480 or email FREEZE IT HVAC, LLC through the Contact Us page.